Book Summary: Upstream: How to solve problems before they happen
Author: Dan Heath
- Expedia Call Center
- Can the Health System Shift Upsteam?
- Problem Blindness
- C-Section Brazil
- Ray Anderson - Ownership
- How to solve for Tunneling
- Our brains are designed for Tunneling
- Seven Questions for Upstream Leaders
- How Will You Change the System?
- Where Can You Find a Point of Leverage?
- How Will You Get Early Warning of the Problem?
- How Will You Know You’re Succeeding?
- How will you Avoid Doing Harm?
- Feedback Loop
- Plastic Bags
- Who Will Pay for What Does Not Happen?
- Distant and Improbable Threats
- Final Thoughts on UpStream